Developed new marketing and sales routines and personnel behaviours throughout the estate.
  • redefining measurements
  • establishing operational practice 
  • employing new customer satisfaction monitoring.



  1. Warner Leisure Hotels

  2. Morrissons Supermarkets

  3. The Cooperative Funeralcare

  4. Spirit Pub Group

  5. TRPrints Ltd

  6. Best Western Hotels

"everything Martin does has the end result of long lasting customer satisfaction..."