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Developed new marketing and sales routines and personnel behaviours throughout the estate.
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redefining measurements
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establishing operational practice
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employing new customer satisfaction monitoring.
KEY PROJECTS
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Warner Leisure Hotels
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Morrissons Supermarkets
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The Cooperative Funeralcare
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Spirit Pub Group
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TRPrints Ltd
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Best Western Hotels
"everything Martin does has the end result of long lasting customer satisfaction..."
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