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Martin has substantial experience in developing strategies for underperforming service industry businesses or retailers, that assess processes, drive performance improvement, reduce overhead expenses, and improve profitability. In many cases, our retail clients request that we also assist in implementing the plan.


A typical performance improvement assignment will include an assessment of performance, including benchmarking and development of an implementation plan in one of or a combination of the following areas:


  • Selling, general and administrative costs

  • Store and field operation expenses

  • Logistics and distribution costs

  • Sourcing / supply chain

  • Effectiveness of company’s IT platform

  • Sales, margin and inventory productivity by category and Stock rationalisation

  • Channel / product line performance

  • Price sensitivity and gross margin £ impact


The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organisational culture.

“People still are the critical factor in an organisation’s success. As personnel numbers shrink, it’s more power in fewer people’s hands”

“Martin encourages an operational excellence initiative that yields strategic and sustainable results. Performance Management is the process that translates strategic initiatives into measurable objectives and goals.”

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