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By applying this philosophy to every decision made or suggested, we ensure that we meet our target of working 'on purpose'.

The Importance Of Balancing People, Stakeholders and Clients


The reason a triangle is strong is because each point is interdependent on the others. The Operations Triangle works in the same way—when people, stakeholders and customers are all feeding off one another, it forms a strong, cohesive operations unit.

At first glance, it might appear that profitability is more important than all these, but it’s not. Too much focus on profitability, while neglecting the things that actively drive profitability, will not hold for the long term.


“Organisations tend to struggle to balance the need of the business with those of the customer my job is to facilitate that relationship for sustainable gain


Martin Eggleston


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